Wednesday, August 3, 2011

GM Abuse from Aeria Games Staff in Eden Eternal

Thank you for taking the time to come to my blog, this is the start of my campaign to hopefully inspire sweeping changes on how GM's interact and treat their loyal customers. I would also love for Aeria Games Management to Audit my character for proof that I never cheated. If you haven't seen the video of the Official Aeria Games Forums GM filter manipulation please have a quick look at this 6Min video.




Here is the Post which has been deleted on Aeria Games Official Forums



I wanted to let you guys know how I've been treated as an Aeria Games Cutomer and Player. I'm here today to show you why being successful in Eden Eternal without buying AP means you will will most likely get banned just for being a  player.  You will be labeled as a gold seller/Duper and have to fight 5 bans like I have.
After helping test Closed beta I got my CB hat. Here is a Picture of the end of closed beta with [GM]Maru and [GM]BunBun. Look at that awesome mount [GM]Maru is on! and yes [GM]Bunbun is a dancing robot.


Having played closed beta I was one of the first players to reach 50. The game was released on Wednesday June 15th, and by Monday June 20th I was 50. I knew right when I hit 50, making gold was going to be a better option with my playtime then grinding the rest of my classes. I knew the economy was going to inflate, and when it did I wanted to have as many cash shop items as I could get. These were going  to  inflate and I knew if I collected enough I would be able to fully deck out my character at level 60 So I immediately went to work playing the Auction House and selling wares in World Chat. I started with 1,000G I had earned from leveling and started playing the Auction house from June 21st-July 3rd. 5 days later On June 26th, I was able to snag my first Razorback mount for 2500G! The going rate was 2,000G but I didn't care I wanted mine asap! I saw a few people getting them for 600-800G while I was leveling and probably could of got one, but it would of meant all my gold at that time which would of been bad trying to start out with wares on the auction house. Here is a Picture of the purchase, as you can see I built up a beefy 6K gold in those 5 days, and on July 2nd I was back up 12k Gold! after my mount purchase! (Seller hidden to avoid flames)


On July 3rd I was banned and the exact message was "Unfortunately, we have records of large sums of gold being transferred to your account from an account that was gold scammed. For this reason your account is being held in a ban. If you can provide proof that you are not buying this gold or scammed the account and took the gold we would be willing to reconsider lifting the ban." After a lenthy Email and discussion on how I play the auction house the ban was lifted 3 days later on July 5th.

From July 5th-25th it was smooth sailing I always kept my Gold under 25K, but managed to buy 617 Safety Stones, 111 7-days, 72 CP II's, 8 Memory Tomes, 18 5-slot bags, 2k World Calls,  4 Stalwart Razorbacks,  1 5% MP/HP Male and Female Komono, 3 5% Mysterious Dynasty Jacks, 1 5% Mysterious Dynasty Cheogasm, 2 5% Mysterious Cavalier Succat's, 1 Mysterious Cavalier Dress, 1 Pinwheel Prime, 3 Pinwheel Alpha's, 8 Rugged Razorback, 1 of every nonstated Wing and muc h more..  In total I had about 40% of the cash shop  Archived not including what I was wearing. By my calculations I had roughly $2,000 in Cash Shop items not including the PRICELESS statted cash shop Items/mounts I collected. Here is a few pics of my inventory. We all know gold sellers collect cash shop items right?
Until I can get the Zoom to Work Full Size Image is here - http://i52.tinypic.com/10wskkk.jpg

Another full size Image here - http://i53.tinypic.com/11r7n7k.jpg
On July 26th, I was banned for a 2nd time, this time they said my account had been compromised by gold seller... Which wasn't the case because everything was how I left it before the ban.

On July 28th, 2 days later my ban was lifted  and 12 hours later I was banned again for a 3rd time. This time they said I was banned for the "IP my account accessed" I have a static IP from my ISP and only played this game only on  that connection.

Between July 29th-31st My final playtime I was making on Average 11k/Day and bought 2 pair of 10% CRIT wings! Here is a pic of the first pair I got for 11k Gold! As you can see I was barely able to afford them.(Seller name hidden for protection/flames)


On August 1st, I was hit with a 4th ban, this time it was considered a "Bug" which quicly had the 26 page thread deleted for ovbious reasons.

On August 1st, 9hrs after my Suspension was lifted I was perma banned for a 5th time for "activity that goes against AGE's ToS."

Today is August 3rd, I've been Banned 5 times, and spent 9 of 49 Days of this game unable to play just for being a customer and player of Eden Eternal.

A lot of people have asked me why do this? Why spend 3 weeks playing the auction house? My reasoning and goals were to achieve every cash shop item I could without paying, and make a post on these forums on how you really don't have to spend any money to be successful in a F2P game. I would be the shining example of how it was all possible if you were dedicated enough. Unfortunately in Aeria's case you'll most likely be banned because it's against AGE's Terms of Service to be a successful player in their own game.
My in-game Name is Ting and I am the Guildmaster of the #2 Ranked Guild on Emerald called "Elysium" with around 175 members and this is how I've been treated as a player. Let this be a warning to any player who is thinking about putting  time, energy, and money into this game.

@GM who will most likely delete this for a 2nd time and ban the IP. Before you do know this. There isn’t a VPN, Proxy, Mac Address, Hardware ID I can’t go through to get the word out. I strongly suggest you  give this to your boss because either way it's landing on his desk. It might as well be from you then Lan Hoang CEO of Aeria Games finding out on a fansite or a MMORPG article. I won't be silenced until my name and account has been cleared. It's up to your company on how far this goes, if you really look at the logs you will see I’ve done nothing wrong but play your game. I’m giving you 48hrs, before I reach out to every media outlet, fansite, forums I can find that won’t moderate but publish my story.


162 comments:

  1. So, out of curiosity, what were your main items to resell on the AH? I find it abit hard to see you making that much profit just by buying and reselling on the AH, but it is possible I guess

    Any pointers on AH hunting?

    ReplyDelete
  2. I'll have another post in a few days with 70 screenshots and a detailed day to day timeline and gold count of how exactly I made my money, along with every cash shop item I purchased.

    ReplyDelete
  3. Well I've already spent this much http://img684.imageshack.us/img684/9479/unledvs.png I'd like to see them try to ban me for simple gold count, but I never did get as high as you, then again I sold and bought many things and crafted. But I would like to see how you made your gold, or at least a tip of which items had the best value

    ReplyDelete
  4. >.> some people just don't know how to play fair..
    I mean I'm also doing the things you do and got roughly about 5k gold per 2 days its really hard for AH hunts... and this is what you get?..
    no wonder Aeria Games are getting into the pits these days... If Eden Eternal was grabbed by some more experienced staffs like Nexon they won't give a damn about these...
    Whats a F2P MMO game without the fun? I mean its supposed to be free but then again why corrupt the players? GM's that postponed the account literally have some training and experiencing to do...
    I mean whats with their announcements like "<333333333333"?? WTF announcements are supposed to inform people of what is going to happen or is there any important notice to be announced not freaking Flood the chat with the annoying spams of theirs.. I Agree with you Ting if they keep the bullshit things happening I'll help you spread the word about how Corrupt their system works.

    ReplyDelete
    Replies
    1. you think aeria games is bad but not nexon? please tell me the next time you get a error and try to use a nexon ticket, nexon has the WORST customer service. ever. please make sure you know what a company does before saying there name.

      Delete
    2. To be blunt and honest, I've experienced terrible service from both companies. HOWEVER, I received much better hospitality from Nexon compared to FUCKING AERIA. I count rant continuously on Aeria's ineptness.

      Delete
    3. Also, don't forget how greedy aeria is compared to other companies. a $200 ban lift? Are you fucking serious?

      Delete
  5. P.S.
    sorry about the bad mouth, Its a habit when my consciousness shifts to rage for all the bullcrap that I've been hearing/reading about these unsurpassed Abusive terms about the Game Company reacts and solve their problems with their "UNFAIR" motives...

    ReplyDelete
  6. My account was permanently banned along with my GFs and we received the same email as you. I have tried contacting them but the only response I got was them telling me they had concrete evidence of my account breaking the rules yet I never did anything and when I ask what I did they tell me if you contact us again your messages will be marked as spam and that is final. Is there anything I can do to get our accounts back? I put too much time and work in it just to let them ban my account on false accusations.

    ReplyDelete
    Replies
    1. Aeria Games is actaully one of the major sites that trade / sell's players accounts info.even other people have payed for players accoounts/info.the reason you and your girl friend was accused of hacking was no more then a way for them to sell your account and info to other gamers and site's.and what better way to cover up there mischievious deed's then to blame players for hacking.if a player is banned,then they can legally do as they see fit with your account and info.some GM who disagree with this are thes who are not currently working for them as of now.dont ask me how i know this.but lets just say not all GM are bad,just the ones currently employed....

      Delete
    2. Aeria are a bunch of cock sucking sons of bitches fuck their mom and their dad those mother fucking WHORES FUCK AERIA FUCK AERIAFUCK AERIAFUCK AERIAFUCK AERIAFUCK AERIAFUCK AERIAFUCK AERIAFUCK AERIAFUCK AERIAFUCK AERIAFUCK AERIAFUCK AERIAFUCK AERIAFUCK AERIAFUCK AERIAFUCK AERIAFUCK AERIAFUCK AERIAFUCK AERIAFUCK AERIAFUCK AERIAFUCK AERIAFUCK AERIAFUCK AERIAFUCK AERIAFUCK AERIAFUCK AERIAFUCK AERIAFUCK AERIAFUCK AERIAFUCK AERIAFUCK AERIAFUCK AERIAFUCK AERIAFUCK AERIAFUCK AERIAFUCK AERIAFUCK AERIAFUCK AERIAFUCK AERIAFUCK AERIAFUCK AERIAFUCK AERIAFUCK AERIAFUCK AERIAFUCK AERIAFUCK AERIAFUCK AERIAFUCK AERIAFUCK AERIAFUCK AERIAFUCK AERIA

      Delete
  7. WTF??!!! I MEAN REALLY WTF???!! If you contact them again they will mark is as a SPAM? OMFG! could this staff be more funny! You're asking them what you did wrong and they mark it as a SPAM hahahaha Hilarious joke they must be putting, I vote 10 - 10 that joke was funny enough..
    For starters the Staff is really fucked up.. Seriously I won't waste time talking with a walking nutfucker.. I wish there were some voting system that kicks the ass out of this stupid Staffs..

    ReplyDelete
    Replies
    1. that totally happened to me after i got a permanent ban for sharing account when i was actually hacked i tried to explain asked them to contact my friends and ask them about my chat logs and all and gave them my ip address and then they marked me spamed

      Delete
  8. i got banned too.. and Im an AP user XD

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  9. baa... they so mean... dont care about ppl , they just think that every one who succes is a duper , hacker , scammer... dont really look what really happen... just care about gaining money and dont care about the players... selfish company :/

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  10. Outrageous. The is completely unacceptable. People should be informed of this mistreatment.

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  11. hahaha if you read the previous posts i've made i bet you guys i'll be banned to due to the abusive use of foul language hahaha

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  12. LOL! they banned me for GM/GS impersonation for no reason at all, and when asked for the evidence or screenshot they couldn't show any ~.~ and shows you ToS instead... another friend of mine got banned bec he was inactive for 1 month but in the email they sent to him he was inactive for 6months.. feels like Aeria's GMs just creating shit over something that doesnt exist =,=

    ReplyDelete
  13. Looks like Aeria is actually trying + working really hard to fight with botting and gold spamming!!
    they must be trying too hard to ban them but accidentally have you in their list.
    after reading your Auction House hunting on the other post, I still cannot believe how can anybody make 13K of gold each day in EE if they play the game normally.
    you can write E-mails to them again; they might un-ban your account again because they have did it 4 times already? LOL

    ReplyDelete
    Replies
    1. 13k gold/day is just impossible. Dupe perhaps, is possible.

      Delete
  14. Please sue aeria or do what you can to make them regret what they've done to you! There are hundreds of players that have undergone this mistreatment.

    ReplyDelete
  15. My account and my little 2 brothers account was banned to.. its just a week ago ( july 25 to 31 i almost forget when the exact date).. with the reason we dont know.. we only use 1 workstation for playing.. we randomly rotating and deciding whos gonna play. Too bad our accounts was banned..

    now were making new accounts and playing eden again with a sad story..

    ReplyDelete
  16. I feel for you, but spamming the EE shoutbox = fail. Stay banned. >.<

    ReplyDelete
  17. Yes they may have mistreated you but that doesn't give you the right to miss use there forum service to so called get the word out. And going to other sites and posting stuff is just wrong.

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  18. I will continue to spread the word and get my story heard. My EE shoutbox spamming had both tactic's and the Product Manager respond saying I had been caught "read handed" hacking. If I'm such a BIG HACKER, why would I make the fuss over this 1 account? Why wouldn't I just hack again on another account? How many hackers do you know go out of their way to discredit a game a company on how they have been mistreated? Exactly

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    Replies
    1. EXACTLY YOURE 100% RIGHT FUCK AERIA FUCK THEIR MOM THOSE CUNTS THOSE MOTHER FUCKING SONS OF BITCHES FUCK THEIR WHOLE FUCKERS SONS OF BITCHES FUCKKKKKKKKKKKKKKKKKKKK

      Delete
  19. Sorry Ting I got you banned.

    ReplyDelete
  20. Late July-Early August I was banned for three days. Reason? I cracked a joke regarding gold sellers in the forum Shoutbox during game maintenance. The ban was fair and reasonable enough.

    Today I got banned again. Again, I was chatting in the Shoutbox during game maintenance. The reason given this time was 'inappropriate language'. Interestingly enough, I had NOT typed in any profanity. No S-word, F-word, no spamming, nothing abusive. No gold seller jokes too.

    I had submitted a ban appeal. It will be interesting to find out exactly which *magic word(s)* got me banned.

    My character is about to reach Lv 51, and I had just unlocked the Blade Dancer class. I started playing during Open Beta.

    Lesson learnt: stay the hell (side note: the word 'hell' showed up as '****' in chat... perhaps that is considered a profanity?) away from the Shoutbox.

    For those of you who are kind enough to intervene on my behalf, the ban appeal ticket number is #6217777. Lovely number :D.

    ReplyDelete
  21. Follow-up on #6217777:

    Well, Aeria has responded and it is a perm ban. It did not say which offending words were used by me.

    Once again: avoid the Shoutbox.

    I think I have played a total of 3 games published by Aeria: Shaiya, MegaTen and Eden Eternal. I had great times with them all.

    Guess what? There won't be a 4th Aeria game that will be played by me. I've played many F2Ps, even LOTRO and browser-based ones. In fact, I think I'm done with all F2P games, perhaps with the exception of the upcoming Guild Wars 2 (which is really B2P).

    ReplyDelete
  22. GL Ting I hope you keep this up. Aeria needs to fire there current staff and bring in some new ones. My account was hacked yesterday. I sent a ticket and I was told that my account was on a goldsellers website. Seriously? I can't buy AP because I don't have any money. I'm broke. That's why I play a F2P mmo. I do surveys to earn AP from the Aeria website. So they are going to make up some excuse as to why they shouldn't refund what was taken.

    But if they are having trouble with goldsellers they seriously need to do something. I've played some f2p games where I never see spams of those people. Meaning they can be gotten rid of! They are just to lazy to do something. And when they do they stuff like this to people like Ting.

    Forget Aeria. I hope people will open their eyes and see that this company sucks and could care less about it's players. And the guy who says he is an AP buyer and got banned. WTH are you not doing anything?!?!

    ReplyDelete
  23. Here's the thing people. Almost every publishing company has this in their ToS. "We can ban you for no reason at all and you agreed to shut the heck up if we did that when you made this account." Yes, this is totally unfair, and this deems looking into. Aeria customer service has always been shoddy at best. You've had GMKrash fired from his job when he opposed the PM ks1lent in LC. successive bans were placed on GSes and normal players alike there when they opposed bans of friends and firing of Krash.

    Technically, you have one person in Aeria you can somewhat talk about. Try talking to Superman. He's the smart person who somewhat saves Aeria's skin every time with smart words and fair action to whatever he can do. Currently, I play Grand Fantasia, and this news truly took me by surprise when I heard of a mass ban.

    Remember that Aeria is a publishing company. They never made the game. X-Legend entertainment did. When X-Legend themselves don't care about the players who pay to feed them, how can you expect Aeria, the middleman, to care about anyone at all? Paying or not. Ofc, the matter here is about Aeria's employee behavior and not X-Legend. Aeria's also notorious for practicing playing favorites. You buy a ton of AP, you basically get a Free hack, scam, etc pass. If you're reported, 1. They just ignore the RT sent against you. 2. They ban you.. for maximum a week. So, if you don't want your account banned while playing in Aeria, buy AP. It's a get out of jail free card, scratch that, don't go to jail at all card.

    I heard that a GM named GMAltair was somewhat involved in the mass ban. I don't know upto what extent this is true, but I found an odd coincidence in the name Altair. Back when Grand Fantasia had proper GSes, We had a GS who oddly quit somewhat recently, somewhat prior to EE's release. Her IGN on the Gaia server, was GSAltair. when we saw her on forums, she was referred to as Chirugai. I don't know what use this information might have, but I hope it proves useful in trying to set Aeria straight... or at least making them see that people don't tolerate crap like this, free or paying players.

    ReplyDelete
  24. hey thing!, i was just wondering.. any new update on ur account? or ur really are permanently banned?

    coz i wanna play the game again and i need ur help to revive the guild :P

    im trying to get the admins to transfer the guild to me as well...
    -Hinalle

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  25. all dem cockmongers can smd

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  26. I'm going quit before I get banned, refusing to play a game that is as unrewarded as EE, Aeria should be invested for un-lawful gambling since all the mystery boxes/Eden Crystals are pretty much 100% gambling, quite often leaving you feeling cheated.

    [GM]SupermanX runs his own gold farming/powerlevelling website which a guild member who got banned for no reason discovered.

    Basically, I feel for you spending all that time crafting/playing the AH ~ but if you would have played some other aeria games then you would know that playing the AH can get you a ban from them, anyone gaining a significant amount of gold is a target for a random ban.

    Bad business practice is bad.

    ReplyDelete
  27. Have you contacted the Better Business Burial on this matter? not sure if they can do anything, but since this is a business the terrible press would devastate them if it were more out in the open.

    I was playing Eden Eternal, but after seeing this I quit and won't touch another game they have under their control again.

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  28. [GM]Tactics (Product Manager) has directly stated in their shoutbox that they caught me "Red Handed" hacking their game which is a total lie. Again why would I hack when I was the GM of the #2 Guild on the Server and had the ability to make money threw the AH. Why would I spent the time to make a blog to tell my story? You think if I really hacked I would try to get my 5th ban overturned? They are silly, and I will continue to spider my story to any news Eden eternal has to offer. Blog has over 10,000 Views.

    ReplyDelete
  29. TOS rules state that account sharing of any kind is banable, you openly stated that you used your wifes account to store items on. I know cause I asked a GM if I were to be able to log my wifes account on to help her level up some while she's busy and he said that it was banable offense if I were to do that. Being my wife or not its still account sharing.

    ReplyDelete
    Replies
    1. If you get banned for sharing your wife's account, then you must've opened your mouth, since the only way they'd know that is if they watched you through your window every night. Sharing accounts with family isn't a big deal, I used to do that with other MMO's. If they have time to ban you for sharing accounts then hacking/scamming/gold selling isn't important to them.

      Delete
  30. Aeriagames just want money if someone doesnt need to pay them like you they will be out of business thats why they are banning good players or really pro players.. all that matters to them is MONEY MONEY MONEY..

    ReplyDelete
  31. AeriaGames kept on banning innocent players.. they will be OUT OF BUSINESS.. We support you dude.. we saw the POST MANIPULATION thing and its really unfair and they just show us what theyre are..really cheap for doing that..

    ReplyDelete
  32. F2P (they are anything but free) games should be banned by law. There are illegitimate, corrupt casinos and nothing more. These 'games' should be prohibited from selling virtual items that hold no physical space in the real world. A model where u pay a monthly subscription I can semi-accept, because the customer is paying for the full experience, the maintance of the title, for swift responses from helpful GMs and for future content. Paying for a service, that is a-ok. But to throw away money for an 'item' that is not there, never was (and if it's some 'suprise box' - u might not even get something game-useful - 'real world money' for a few pixels on-screen all down the proverbial drain), that's daylight robbery and a scam. And it has to stop. I feel for u sir, and I don't at the same time. You were mistreated, but seriously what did u expect from thieves? Proper manners and etiquette? These people only care about easy money, they are disgusting leeches draining wallets and offering smoke and mirrors in return. You spent so much time for something that wasn't ever there. You should focus your determination, hard work and creativity on your real life and create something that will leave a mark on this godforsaken planet before you depart it. All the best.

    ReplyDelete
    Replies
    1. This is truly a great piece of literature my friend, couldn't have said it better myself. I have grown to hate the ftp model and all that it stands for... waiting patiently for FF XIV ARR cuz its not a cash shop digital rapist, and im more than willing to pay 15$ a month to enjoy an experience, but this ftp garbage is done, its yesterdays news.

      Delete
  33. http://eesentient.forumotion.com/

    New eden eternal forums free from GM/Mod harassment.

    ReplyDelete
  34. You have convinced me to avoid this game. Its like troy online... corrupted gms

    ReplyDelete
  35. You should post this blog thier forums in smart ways and all mmo sites such as mmorpg.com and mmohut.

    ReplyDelete
  36. Posted a link to this in the forum discussion about the game's review at MMORPG.COM. But, sheep will be sheep...

    ReplyDelete
  37. what's going on with your account now Ting?

    ReplyDelete
  38. Just curious if you're innocent of all wrong doing why are you wasting your time harassing Aeria for on forums they control etc? Why post blogs? Its very simple to remedy this, file a formal grievance against them with the FTC and then report them to the BBB. There is laws in place to protect consumers and TOS or not, it doesn't mean a thing if they break any of those rules. Blowing off hot air on a blog isn't going to get change and justice on your behalf.Filing against them will. I don't even know why so many people play this chink garbage from Asia anyways, pay 15 a month on a game or pay 250 on end game with a f2p, its easy to do the math.

    ReplyDelete
    Replies
    1. lol totally agree on this one. If you are really innocent and not done anything against their TOS, sue them and update us what happens. xD

      Delete
  39. Still banned, and no response from Aeria Games. I never spent money with this company because I kept getting banned for no reason. BBB Protects consumers but since I never actually paid for their service there is nothing I can do. Also, they have lost more money by customers turned away from my warning then I ever could hope to achieve from them. It's been over 3 months since my final ban and I will continue to spread the word until the game is dead or until I am acknowledged as a legitimate player who has been mistreated by their staff. They may not take notice but I'll make sure their investors, and potential customers DO!

    ReplyDelete
    Replies
    1. ` Also, they have lost more money by customers turned away from my warning then I ever could hope to achieve from them`
      I like your line of reasoning, though I must ask, if you could, would you rather sue a company for mistreating you or anyone you may represent, or would you do as you did?
      Oh, how glorious! Why sue when you can just ruin (without using libel) their integrity till they fall apart? Suing is bludgeoning, ruining one's name, delicious suxamethominum over dose!

      Slowly, excruciatingly...

      Delete
  40. So what game you playing now Ting?

    ReplyDelete
    Replies
    1. guess what. Eden Eternal online on another New Account. Lol

      Delete
  41. same thing happened to me and my wife. We got banned for no reason and we just turned 50 that time (cap was still 50). Got our 1st ever yellow weapons; the day after when we're about to log in. you guessed it. BANNED FOR NO FCKING REASON.

    ReplyDelete
  42. I got banned for no reason either, but I never got a notice. Just logged in and was greeted with a permanent suspension. I put in a ticket to Aeria and they insisted my account was fine and not suspended. Tried again, it was not. Put in another ticket and they responded with an email now saying my account was suspended for spamming them....

    At that point I just walked away from this pathetic joke of a company.

    ReplyDelete
  43. What I find hilarious is the fact that no one gives a shit about this guy, so he'll be back spamming up the forums sooner or later.

    Tool

    ReplyDelete
  44. What I don't get is this player currently in Aquamarine server named Breach the guild master of Prophecy, his guild is lvl 3 which is incredibly low, yet just the other day he bought a lifesaver prime for 20,000 gold. His guild is ranked #63 so tell me how the hell he could have that much gold if he was a legit player. He isn't banned or hasn't gotten in trouble or even a warning but here you get banned for not doing a thing.

    ReplyDelete
    Replies
    1. simple answer. If you have done NOTHING against TOS, you will NOT be banned, if you HAVE done something against TOS, you will be Banned.
      Been playing since open beta, never purchased a single AP to them, and still happily playing for Free. and never got Banned. most people who get banned, just secretly hides what they are doing such as buying from Gold seller sites.

      Delete
  45. for whatever it worth this company is greedy, cold and heartless.

    ReplyDelete
  46. Don't be Icarus, he flew too high and crashed as a result. For sure though if you aren't violating their ToS and are playing the game legitimately then they shouldn't be banning you for something they may consider an exploit, at least not until they say as much and tell you to knock it off.

    Also this stuff about your IP, I don't know, you should check over your computers and make sure you aren't part of a botnet or something.

    ReplyDelete
  47. I discovered ee like last month, been playing all nights after work and weekend on my free time, my char's going to level 47, i've spent quite lots of real money to have more fun here, because i like being able changing classes. and now my account is banned, because my bro played it 1 afternoon when i got a fever (my pc never shut down)...... i feel horrible, cheated!!!!!!!!!!!!
    aeria, i hope u got closed! no more aeria games for me.

    ReplyDelete
    Replies
    1. better read TOS mate, Account sharing is against TOS, maybe you had used a third party program and *hides as your brother.

      Delete
  48. From Aeria Games ToS interpreted: We can F**k up your account anytime, with or without reason!!!. Aeria Games definition of Justice: You are GUILTY, until proven innocent.Many gamers losses their time, money and friends online because of this abusive company. I hope someday True Justice will come up to them, and make them pay for all of their atrocities.

    ReplyDelete
  49. Don't EVER deal with Tactics. He was a complete douche and moron when he was a Shaiya GM, and it seems this his promotion's made him even more so. Talk to Superman. But, keep it civil. Superman's a decent guy and one of the only GM's at Aeria that knows their ToS completely, AND has access to just about ANYTHING and EVERYTHING.

    ReplyDelete
  50. i charged 230 euro (33k ap) 2 DAYS AFTER MY Account is blocked ! Fuck Aeria

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  51. friend got perm banned in metal assault cuz someone else hacked and they swept banned the whole room

    the GMs for this company for the most part are a joke... as with most the ap paid sages...

    ReplyDelete
  52. Does anybody know the email of Lan Huang? He's the CEO of aeriagames. Maybe he doesn't know what his GMs are doing behind the scenes. We could try to write him a letter about it. If he supports his GMs, then you could just post a photoscanned copy of his reply and add it in spreading the word.

    ReplyDelete
  53. I didn't know that the word "ROLLBACK" is a form of inappropriate language. my friend got banned for typing rollback in shoutbox.

    ReplyDelete
    Replies
    1. Saying "rollback" in the shoutbox is like shouting "fire" in a crowded theater. You don't talk about rollbacks, they cause panic.

      Delete
  54. 8 days ago I raged on a small chat room on ddtank. Not a big rage, just simply spoke my mind. I said I am not going to spend a dime on ddtank, because it will likely be closed down just like metal assault, and they will not give us refunds when they do it.

    8 days later, today, I was banned with the reason of "Unusual account activity" I already know they are not going to remove the ban, and am planning on spending the rest of my life going after them until their company bankrupts.

    ReplyDelete
    Replies
    1. Looking at this entire blog, its highly probable their failure is quite imminent... ftp=fail to play.

      Delete
    2. No way... I highly doubt it after playing Eden Eternal recently. I'm enjoying it and this blog is from 2011. I highly recommend this game if you want a free alternative to WOW. Also the job system is similar to Final Fantasy 3 and it almost looks like a 3d FF3.

      4/5 Gameplay mechanics including combat: Combat is fluid like Tera but some spells feel worthless. Having a pet is nice and being able to choose from a variety of unique ones is even better.

      4/5 addictiveness : I'm logged in right now....

      4/5 menus, stats, tallents and... Titles.: Menus are clean and simple, yet the stats are auto and depend on the chosen class. The tallent tree is unique and allows you to spend points to increase your character. Titles in this game are valuable; Each title has it's own unique buff and are worth hunting.

      My opinion is 4/5 overall and it's worth checking out if you like MMORPG games. Don't break the TOS by buying gold or trading gold for ap cards and you won't be banned.Oh and if you do end up buying those things and getting stiffed, don't send evidence of yourself breaking the TOS to the GM'S XD

      Delete
  55. I was just banned telling me I was doing third party selling then was buying gold form a gold seller. Later after many emails saying what I could do to get parts of my acct back I was told to bad your are perma banned now and we will no longer talk to you. Its nice when you been playing a game for like 5+ years and did there AP (large amount) and they will do this to you. Just give a BS email back and pretty much say screw you. All my items I had was form doing trades or farming for items and doing trades.

    ReplyDelete
  56. Hi, I just recently took a look at this all. Because iv'e been wrongly accused of selling accounts over Facebook, which me and my friends were only hosting an event to see who's account was worth more. So that permanently banned my account that I had been using to play grand fantasia Eden Eternal and currently we all know that Aeria Bought ijii so I converged an account that I've been using since 2007 from 2012 and they banned my account from ijji as well. What I did not disobey Aeriagames TOS, which I was only hosting a simple event, I offered them to show valid proof they denied and declined, they spam the same RT response to every RT/Banned Appeal that I send in. I was hoping If you would fight for me as well? You are fighting for the people right? fight for me as well. Please I beg of you. Add me on anything hmm Face book my name is Hime Sama/Lao_Yuka@yahoo.com :D Nice to meet you and nice to see fellow gamers standing up against Aeriagames.

    ReplyDelete
  57. Also I am the previous post (Lao_Yuka@yahoo.com) I was wondering did you get your account back? Did you sue, if not keep pushing this please Aeriagames needs to learn that they can't just take money from players that have been loyal - Disobey there own TOS - Claim things that say is concrete evidence when it is just a bunch of bull.

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  58. Hey i recognised your name Ting, i played on closed beta and was also in the same guild eminescence as you around about that time you played. My character was Jaeson and a few days ago i felt the urge to play the game again. and for some reason my account wasnt working i hadnt played since late 2011 and eventually today after a few days or trying to find out why my account wasnt working they have said i was banned for botting? how the hell do they come up with this. i stopped playing the game because i got bored and went on to another and for the record never have bot in my 12 years of playing online game.
    Its funny how they can slap a ban on someone who wasnt even playing the game since last year.

    burn in hell aeria games you suck

    ReplyDelete
  59. Wow what hard work O.O

    ReplyDelete
  60. Hey i have experianced the same problems with aeria games staff accuseing players of hacking/acc share just because of how mutch gold they have on the account i would be happy yo assist you in spreading the word of thier idiocy.

    ReplyDelete
  61. I'm a current AeriaGames player. And I have to say the GM corruption spreads out a bit further than just EE. It's also just as bad on TwelveSky2. There has been several long time well known players randomly getting banned. Some, simply for having issues with a current GS that shows bias in her job as a GS. I've seen people banned for disagreeing with her ethics and how she handles situations poorly also calling players 'dumb'. GM's also troll on shoutbox. Especially GMFuzzy and GMGosh I've personally seen someone asking for help and their replies were something like "Go ahead and ask so I can deny you" or "Hurry up so I can ignore your question and get back to work" GMShrinky however is quite the GM, really fair guy and down to earth. But with most GM's on AeriaGames, I've seen slacking and they would rather troll and be douchebags to their players than help. If you don't buy AP then you're not getting by with hacking, if you're a legit player and you surpass major AP buyers wealth then you're deemed a 'hacker' it's just the way this shitty company works, you don't buy AP then you don't get a fair chance. If you buy AP then you're exempt from bans. They'll place 24 hour bans on you to try and look like they've done something but we all know how that goes. Ting, I know this is an old blog but the situation you went through then is also still happening with others. I hope your word has gotten out because AGE has asshole GM's who aren't audited on their Employ to Customer satisfaction. In fact, I think if you don't buy AP they don't give a fuck about you anyways. Good luck and hope your word has reach someone.

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  62. I myself having the same issue as Ting have right now,I know it passed alot of time since this blog was made but I'm more then happy to post in here my bad experience as being an Aeriagames player.
    2 Month's ago,I was playing with my r12 character (TwelveSky2)and I was PvP'n in Yanggok.
    20mins later, I went back in Town to relax a bit,and all of a sudden i get DC'd so I thought that was my net but I was wrong that wasn't my net.15mins later I dc'd i couldn't yet log into my account,so the first thing I did was checking my chars ingame but all my chars were off.5mins later I check my chars ingame,I get suspended it got me confused I didnt know what's going on to my account,and 10mins later the suspension my account passed from suspended to Banned.That was a weird process,never had this before.However I sent an RT to 12sky2 and GMs treated me LIKE A PIECE OF SHT.
    They've said I shared my account which is not true,nobody was able to log in my account and during the 5-10min DC-Suspension nobody logged on it excluded me.I explained countless time that,but they don't give a fuck nor they helped me understand what happened properly.
    This was a real case of "Unfair treatment" I've never been treated like this before,the more I tried to explain what happened and find a way to get my account back unfairly disciplined with fake accuses,less the chance were to get my account reinstated.Kept spamming the same bullsht,"This mail will be considered spam,You agreeing with the ToS when you choice to play our games,this account is perma banned"That's what they've wrote in like 6RTs,always the SAME DAMN thing.
    However,I haven't give up yet,i filed a complaint to FTC (Federal Trade Commission) and Gathering proofs of how GMs of 12sky2 treating there players(NOT ONLY my case),which is absurd and pathetic.
    Sadly they still doing this,and this time with the help of the GSTiffany.
    This whore is getting ppl banned without a decent proof and false accused on innocent players.How fair is that?
    Ting,you have my back dude,I keep doing the stuffs you've did during these months and showing everywhere how aeriagames is treating there players.
    Suggestions:
    -Play a different game.
    -Change company game ASAP.
    -Never listen to GM/GS BULLSHT.
    Have a nice day all. P.S:Sorry for the inappropriate language,but it was needed.

    ReplyDelete
  63. This Blog post may be over a year old, but the amount of page views I've gotten since the blog debuted is ample proof there are others out there being abused by Aeria Games on a daily basis. To date nothing has been done to my account, nor do I expect anything to happen. 1.5 years since my ban and I'm still vigilant in posting on any news site this company produces to get the word out. All it takes is one glance at these horror stories to instill doubt to a Aeria Games Customer.

    ReplyDelete
  64. I had my account banned for "violating the ToS", but I only needed to wait 1 hour after I sent a ticket to get it unbanned. It's simple. Write a ban appeal with nice proper language, explain to them why the reason you were banned was wrong, and simply end with some words that make you sound determined.
    Now I don't know what the GMs thought when they banned you, and like me you probably never got a warning, but you might just've been unlucky. And the person looking at your ban appeal was probably not the right guy either?
    Not sure about the Aeria Staff. They are nice, but can sometimes do horrible mistakes, such as breaking a game, or banning too many innocent people. They never give you the reason. Just a simple "violating the ToS".

    ReplyDelete
  65. I'm sure there are very nice people who work for the company, but we as customers should not have to adopt a sub-servant attitude to combat Aeria Games poor customer service and abuse. Without US they would be standing in the unemployment line. Never forget the people paying your paycheck always come first. A principle that have been long forgotten by Aeria Games.

    ReplyDelete
    Replies
    1. Agree. The way some of the GMs and sages talk down to customers is terrible.

      I will never recommend this company to any friends. In fact I will go out of my way if necessary to deter them from going anywhere near this company.

      Delete
  66. Hmm wait, how did they even "know" you "were" on the goldseller list? They couldn't possibly know that without being the ones who sell the gold, or hacking into their database, could they? Not the smartest thing they could've said.

    ReplyDelete
  67. I finally got my account unbanned after over a year and a half. Much like you I spent much of my time amassing a nice little fortune, and I must say after they merged servers and raised ap item costs; I'v quadrupled my gold just by not playing. My 90 slot inventory is full of items worth quite a lot now. I'd imagine they are scared that you may crash the economy if you get unbanned lol.

    ReplyDelete
  68. I'm sorry for your account dear sir D: But to inform you, GMs and GSs these days in Eden Eternal, are actually not minding about the bot spammers a.k.a gold sellers in Aven Ch1 A lot of GMs or GSs are now just taking a look-out for people who are displaying vulgar language in Peer, World and other public chat zones. One time, almost all players have received mail from a gold seller, I ignored it though, since I didn't understand a single thing he wrote at all. Only my guild mates told me that, he was one of those gold sellers. Moreover, Aeriagames are actually performing LOW performance in enhancing the games. All they do are update the games, for MONEY reasons. For example: The Lv15 Dank Scroll Quest. Before, people a.k.a beginners usually buy-mail them from other players who have at least 5 AP. But now, Aeria has forbidden the use of gifting it to others a.k.a beginners for them to complete the quest themselves. Its like the Aeria Team is FORCING them to waste a bunch of bucks or money just to buy a stupid scroll for a stupid added and renewed quest. (I'm actually sorry for this long comment, but I do appreciate it if you would still have time to read this one ^_^) Btw, I hope that you can manage to get back your banned account ;D

    ReplyDelete
  69. As a former GM, I can tell you 100% unusaul account activity bans are because your account has been compromised. Most players never believe it as they say nothing changes but for all extensive purposes you have been compromised but mostly they looks for AP on the account to take. Trust me we see IP logs and game logs, though mistakes can happen though slim will not repeat itself 5 times. After being told you have been compromised I highly recommend changing Email address and/or password.

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  70. i was banned for doing nothing at all :( i was just leveling my lvl 32 char then boom banned they lifted my first ban then the next day i was banned again sigh

    ReplyDelete
  71. u suck GM! just when i was hooked by the game u do this!? just because when a player doesnt have ap and had good items u ban them? u suck! u suck GM!

    ReplyDelete
  72. the game is good but the company and the people running the game sucks! no.1 game for banning people. fck u aeriagames!

    ReplyDelete
  73. My belief is this company is unethical. Well some of its employees are. If you are too outspoken for their liking or cross the wrong people false bans flow. It has happened too much for it all to be coincidence. If I had been asked if I thought this was the case a few years ago I would have said no. They have just lost another AP customer who was just on a rest and was planning to put more money into this company. I will never spend another dime with Aeria. They abuse their customers. I spend my dollars elsewhere now.

    ReplyDelete
  74. I was just linked to and watched the video and it doesn't surprise me, the manipulation of your post. I have seen this happen on a few occasions. High School mentality. Very dishonest too. Perhaps if they get paid more they will be able to afford outside entertainment.

    This is what comes of a company employing just anyone to keep their salaries low. We all know the good ones just use as a stepping stone for their careers and to get something on their resume. Just check out this site http://www.glassdoor.com/Reviews/Aeria-Games-Company-Reviews-E342734_P2.htm

    In particular the one dated September 5th. David Barnes you are spot on. I hope you went on to better things.

    ReplyDelete
  75. They are a scam company, they don't care about you, but as long as they get their quick money off you.

    ReplyDelete
  76. I played for one day, and my computer shut off in a power outage, the next day I tried logging back in was found banned from my account, I submitted a ban appeal but just emailed me back the terms of services telling me that I violated them....

    ReplyDelete
  77. Aeria Games really needs to rework their managing and costumer service system. I have heard many horror stories on how legit players were banned for no reason and the staff is a complete disaster. Superman is the only GM I would ever deal with simply because he is the only decent member they have.

    I always kinda liked playing EE but they really need to fix their managing if they want to stay in business. I cant imagine them lasting much longer with staff like this.


    ReplyDelete
  78. My friend on wow which i dont play anymore since it got boring xD he got banned for the same reason he had to much gold or whatever and he farmed the ah daily. he sent them an email saying he would sue them on grounds of wrongful termination and about 3 days later got his account back because the GM's over there are atleast fair. but here these people dont even give a reason for being assholes they just do what they please. im glad you warned me about this and i hope you get your account back and i really will spread the word this type of corruption is unfair. also im glad aeriagames got rid of gunz because they dont deserve such a awesome game in the first place and im also happy steam got gunz 2 greenlit since there a much better company, not to mention you wont get banned on that game either since there a trustworthy company.

    ReplyDelete
  79. I heard that [GM] Bluestang was fired because he was ethical and leant with people....he was the best [GM] with common sense. Shame on you Aeria Games...! Shame! Plus, Tactics is actually a level headed guy...I've never saw him do anything bad...but there was one [GM] that was dumb af...she always listened to them dumb [GS]s only the people they say was legit would become one but she's gone now good riddance. Plus [GM]H was cool I don't believe the story they gave for her...As of now things seem fair and for some odd reason [GS]s got to jump from game to game which I thought was BS...But they do have some level headed people there....

    ReplyDelete
  80. If what you said is actually the complete truth, then Aeria sucks more than I suspected. But I've learned to be skeptical since my Maplestory days, because I've seen people who hacked claim they didn't hack and post all over the forums claiming they were unfairly banned. I'm sure I haven't heard it all, but I've sure heard a lot. There are also people who bought Cash online argue that they didn't break the rules. I have actually been temp banned myself on EE while I was gone for...a year? But I came back, gave them the info, and they unbanned me just like that. And I'm a heavy AH user too. The thing that makes me skeptical though, is I played and farmed mats on two computers with multiple characters on one of them. I crafted almost daily. And I almost never made 10k in a day because of the time it takes to make the mats for crafting. The days I made near 10k in a day were either selling Prime items from the Altar or crafting multiple complete sets of armor using mats I'd stockpiled over several days. Basically, Aeria sucks, but I think you're hiding something too.

    ReplyDelete
  81. What's a shoutbox? And thats really messed up. I spend some real money on AP but no luck on good items so far.. Now i'm wondering if i should try. This is a overall good and fun gamed but the workers are just plain messed up.

    ReplyDelete
  82. Guys I have been playing this game for about 1 1/2 years I never got this problem and I had almost as much money (gold) as you.

    ReplyDelete
  83. Aeria Games is known for their abusive and false customer treatment. Just take a look at the actual situation in the game Last Chaos. They lie and they tell the players fairy tales. The most used one is "It is the Devs fault". Muzzles, locks and fake statements by the GS, who are only used as"guard and manipulation dogs" are the daily bread of an AG customer. I know from several people I trust, that hacking, or any kind of action which normaly gets you permanently banned, can be avoided by paying money to Aeria Games. If you pay a lof of real money you ll get no ban if using hacks etc. WIth one exception: A player videotapes you or lots of other players have witnessed you hacked(Bot use etc.). But you can get your account unbanned just by paying money to AG. This is absolute true. And I also believe , that they did ban you on purpose, because you did not spent money but became rich in the game , owning so many items. What can I say: spread the word, let everyone know what this publisher is for a beast. Let em suffer. They shall eat the fruits of their own false and greedy behavior. Tell your friends, write in forums. There must be a way to get this more public, that they recieve apropriate punishment for their behavior.

    ReplyDelete
  84. Here's a story for you:
    I used to play Dream of Mirror Online. Fun little game while it lasted, it closed it's servers for good about a year and a half ago as of the time of this writing. When it closed, I still had quite a bit of AP in my account, but no other games were of interest to me at the time. So my account sat there inactive for a while. I would log into Aeria every few months, just to keep the account and AP "fresh."

    About a week ago, I logged in, and found that all the AP was gone. I checked the usage history, and discovered that it had all been spent on EE items (French language version - I don't speak french). Evidently, my account had been compromised during my inactivity. I sent in a ticket, Aeria confirmed the account was compromised, and refunded the AP. Yay! That, however, isn't what I'm writing about...

    The problem is, there is NO WAY my account could have been compromised by me. I was inactive during that time. That password/email was only used for Aeria. The password was unique and not guessable (contained no "words", anything that pertained to the account, or anything else legible for that matter). The computer is/was virus free (I'm a tech nerd, trust me, I know). I wasn't phished for it either (I know to check web addresses before logging in, I'm not a moron). Only I knew that password. Yet my account was compromised nonetheless.

    Despite this, Aeria insisted in the reply ticket that I should exercise care in keeping my password secret. Well, you know what? That's bullshit. There are only 3 ways someone else could have logged into my account:
    1) A glitch: Aeria's server got it's wires crossed and misdirected someone else's login to my account.
    2) A brute force attack: Someone tried millions of passwords until they got the right one.
    3) An inside job.

    Option 1 is possible, though unlikely. Aeria isn't always the most competent in their own hardware/software, slips can occur. But it's pretty damn unlikely.

    Option 2 is impossible. Such an attack would trigger the IP(s) from which the attack originated to be blocked by the Aeria server after relatively few attempts.

    Then there's option 3. I think this is the winner. Anyone with the authority (a GM) at Aeria could very easily find a hypothetically inactive account with AP in it, and give/sell that info to a 3rd party.

    I'm not a conspiracy theorist, but I've exhausted all other options. Aeria hires unethical crooks, and puts them into positions they are not qualified/suitable for. It's the only feasable explanation, and it saddens me.

    ReplyDelete
  85. Hey guys,

    I am a concerned netizen and have been a gamer for about 5 years in the game Grand Fantasia. After the glorious streak I have been having in PvP, Dungeon Running, and M-clay success, they banned it permanently. They accused me of gold hacking or buying. They say the have "solid proof". But I know better.

    This blog post has been for a year and 4 months. But I can tell anyone who will read this post that the truth about this company and their games is that it is a complete SCAM.

    GM's and GSes, and no the developers are the corrupt ones in this game. They do not give their players the process due upon them. All they care about is getting paid and business.

    From what I read in several posts and blogs is that the GMs in this game are claim they are underpaid. Hence they try out strategies such as banning innocent players who do not spend AP (such as myself), and crush their dreams by banning their accounts and claiming that they are gold buyers/sellers, and do exploits and scams. Therefore, they bring in new idiots and suckers who fall for the tricks of this company. They will spend their AP. They will spend dollars/pesos/euros or whatever. But the pros in this game like me will always know and will not be denied of telling the truth of about these guys.

    Grand Fantasia (the sister game of Eden Eternal) is a masterpiece of a game. I have been hooked for 5 years but I believe it is time for all of us to move on. What is saddening is that like all other types of businesses, the people in Aeria have become corporate SELL-OUTS. They simply pass on the burden to their "customers" because I frankly believe that they simply want money.

    I believe that I am not a "CUSTOMER" as Aeria claims that I am. I am not a tool that they can just play around with. I am a living testimony to their corruption. I am an Archmage in the game. I am a gamer.

    ReplyDelete
    Replies
    1. I have a hard time with peer chat that players get abusive and angry even though I didn't insult them when talking about a subject like "Pokémon I love". The player that was insulting me was Mikuya who doesn't know me and doesn't even remember me even though I've been online! It's like I'm being shoved out of peer chat and treated abusively! Can you help me with this problem that is hurting me?-Sephaipha

      Delete
  86. Even though this blog is 3 years old, I agree with Ting. What they did was just foul and I'd like to try out Ting's strategy on another F2P game and see what happens.

    ReplyDelete
  87. I think I will be staying away from aeria games I have just been perma banned for so called buying gold and have already told them I am going to start legal action against them they do not have it in the TOC in there own words about buying gold just a link to the warcraft TOC that makes it invalid if some one did buy from gold sellers it is just pathetic how they treat there cutomers

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  88. Yeah, Aeria Games is really bad. GMs play favourites, and will get their favourites out of anything, even when said favourites sit in game announcing to everyone that they can get away with anything because they have a pocket GM, and admit to having duped, hacked, scammed, etc... Then if you have a problem, they can, and will troll you for laughs, it's happened to me.

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  89. I'm playing Grand Fantasia and I also got banned for the most absurd reason. Essentially a massive AP user RTed me and I got banned for -inappropriate language- because I've spent very little money on the game. And their customer service was just so bad. They could not count time, and did not lift my ban accordingly. Right now Grand Fantasia is dying, because the player base have moved on to Aura Kingdom-their recent, most newest game. I find it kind of sad that their games are purely reliant on the same player base that do not seem to realize that it is the corrupt, staff within the company that causes so many issues; regardless of the game. Kudos to you for your dedication to right a wrong and spreading the word of this company's immoral and corrupt actions. Perhaps, if you gathered enough players who have been wronged; you could start a petition or some sort of legal measure to force them to take action.

    ReplyDelete
  90. I would also advice starting, perhaps a FB group to gather more supporters against their actions. There is power in numbers.

    ReplyDelete
    Replies
    1. I would like Whatsupfool character off my peer! He is insulting and harsh to say in words! Please! Can you take him offline?-Sephaipha

      Delete
  91. I ditched Aeria games after their bad terrible live support I asked to be transferred to another server , name changed and to have a option to request I not get any mail from the gold sellers they completely did not read my report they keep saying "We are unable to do your request" wth why can't they do my request I know for other mmorpgs got gms that has the power to transfer character to another server. I totally had it with the damn company so now I uninstalled I not playing any of their games again I only spent 20 dollars . I just hate when a game mmorpg company ignore a costumer .

    ReplyDelete
  92. oooo i was playing GF i log off 2 go 2 sleep i log back on cant log so i send RT 4 ban they said i had no ban i was ummz okies so i requested 2 change my password dont im like ummz bit weird but okies i just thout it just could be need new password so i log into game and find out that all my gold was gone i was like huh how no 1 knows my account details i lsot about 600k gold i sent rt and the excuss was i was hacked what a lie how can some hack me if they say no 1 can hack this game anyways still havent got all my gold back i think aeriagames log your account remove your gold when u log off then just tell u it was hacked

    ReplyDelete
  93. hi i was wandering too way i was banned from Grand fantasia but now it seems i know the reason
    thanks for the info man
    i support u .
    now they lost a player but there is a way for pay back for what they did to PRO players like u
    some one from this world will let them pay lol

    ReplyDelete
  94. this is there way for GM to get some dirty money . they say that there games are F2P but when a player play the game for fun and not buy AP they will ban him and say that he is a gold seller/buyer and SELL hi's account to some one else who will pay them more .

    and guess what the new game Aura Kingdom . there is a jackpot in the paragon box that say " u get all the gold borderd items in the paragon" but in reality u get only the JUNK items in the same line as the Jackpot .

    ReplyDelete
  95. Back on FR eden eternal 2013, a simple case did occur with Peppersmints on Elysion server ( now Albion ), well simple, i dont know, he gave over 50 000$ USD as a AP marketer, He bought code in game ( witch was tolerated, but it was a market, and he made over 50 000USD) , GM did ban him over 9 times, even tho he was the biggest donator of the games, his trading skill made big money to aeriagames, thinkin he bought SMS code to get at 50 000us, at 5-7$ per code, he did over 8000 single sms code. Your thinkin alots money? Close to 2 000 000 Aeriapoints, its been a years he has been ban, you should try to seek for that guy if any of you want to SUE aeriagames, it surely could be him, he live Quebec / Canada, out of law for an USA bussness, witch sold him Euro object, with Euro $, sorta internationnal Sale,
    Wonder if Aeriagames declare every sales international? But if he made 50 000$, he has taxe to pay on that if he declare is to the governement,( because over 10 000$ win in a years must be declared to the governement ) but aeriagames took everything and didnt wanted to provide correct information, probably think he his out of their laws. You can reach Peppersmints on Facebook, he has a page '' GM Peppersmints '' he sorta wanted to piss them off.

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  96. Here is my story with Aeria(its called PlayNext now! and EU AEG was sold to Prosebien). I`m average player who spends average ammount of ap. Never used hack , glitches , had huge ammount of anything , etc...i`ve reported many players with solid proof videos and helped others in forums. Suddenly for no reason i got perm banned and accused ot hacking and was denied appeal over 7 days...if you ever read the TOS you should know that you can not sue Aeria for items. I was helpless but i`ve read somewhere that the only thing gamers own in such situation is his intellectual property (account profile and forums posts) so i decided to risk my 5 years account and ask for its full removal along with forum posts...this is the result and how I got unbanned: http://goo.gl/eRb3rD . Now i try to not buy ap anymore or spend much time in their games. Gamers have no rights yet so i`ll restraing myself from byuing a game or paying for ingame items ever again.

    ReplyDelete
  97. Great job! i read this blog, this blog is very helpful for me... i like this post and i feel very happy to read this article...
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    ReplyDelete
  98. lol for all those banned don't no if this will help much but lanhoang@aeriagames.com lolive told aeria games to go fuck them selves on there forums already

    ReplyDelete
  99. u lot will love the email I got ....... what a fucking joke

    Dear Aeria Gamers:

    We love our community and its great members. We haven not seen you around
    lately and we miss you. Really!

    It is Valentine's Day and we want to show our appreciation by giving each
    of you 2,000 Free Aeria Points. Come back and enjoy our games with more
    than 5 million members worldwide. With more games on the horizon, there
    will be some special treat for everyone.

    Happy Valentine's Day!

    Regards,
    Lan Hoang

    ReplyDelete
  100. Nice to know, thx.

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  101. being one of the top ranked level 40~50 pvp wizards on grand fantasia i had alot of fun kicking everyones azz on a regular basis.. but your not winning if your not spending money on godly equips..

    spent a good amount of money on aeria cash and went inactive due to boredom only to find out my account was perma banned for violating TOS.. i appealed this and got it back and its happened randomly about 5 times now i decided to give up on that account and make a brand new one to play aura kingdom with a friend.. my friend now is experiencing character delete every so often, this is a server side issue its not her computer or virus causing it, either way they refuse to restore deleted characters and its still happening..

    i highly do not recommend aeriagames for anyones gaming experience

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  102. Thanks to you Ting..my question has been answered coz when i buy AP item...like those chance box...why do they make it into a chance box..why not do just like the other games do? just sell to item without tricks....it's been a week since i played.. i feel like i have been trick..i thought that maybe it would better if i use the money on something else..than to be tricked like this T_T..

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  103. Haha. I'm not alone. Was one of the top 15 players with a godly lv. 65 light armor set, when they merged servers and was in Deity. I did buy AP frequently but I stopped once it got fairly boring. After awhile my account was suspended because it supposedly got hacked by someone in China. I asked everyone I knew and they said nope you haven't logged on once. Told them I'd be gone for a day too. Not long after there was a mass hacking of accounts. Inactive and active accounts were hacked. A few friends and I saw the characters of the accounts go to am gold seller char. Trade all their valuables+gold to the gold seller and then the seller would make a cheap store. We were assuming Aeria gave the information to the gold sellers since another player linked a GM to a gold selling website. I was later banned temporarily. I asked support for what and they said gold buying. I asked for proof and they permanently banned me and marked as spam. Never touched their games after. To me they make other companies shine.

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  104. Oh wow this is messed up..

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  105. mess up
    like this girl

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  106. ya im feeling it to now as long as thay can keep making money thay dont really care about the service its very harsh but true good games bad hosting

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  107. For all the People That Like This Game..Theres A Private Server....Called PlayEden..If You Guys Loved This Game You Can Try It...Im a former veteran on this game..Love It..Played since beta..Got No Problems With My acc on aeria..I Agree Staff Is Bad..Anyways..If You guys Want to play it I Leave Link Here http://edeneternal.to..Good Server..Aeria Free Server ^-^

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  108. This is a good example of how the TOS can be used as a weapon against players. Most TOS state that the GMs or the company can ban or delete your account whenever they want. However, it should be changed to: the company or GMs can ban a customer's account when a specific part of the TOS is broken or the game/company shuts down. The company or GMs should also provide their evidence of the customer breaking the TOS, instead of just saying that they did. The main reason why I feel like I have not played a good game in a while is because the GMs lack of presence/is not connected to the players enough/ only see players as a wallet in the games I play. I am currently playing Aura Kingdom from Aeria and I can say that my expectations were shut down completely. This is because the game lacks GM presence, players are only seen as wallets( you have to pay $150 USA to get a full special eidolon key >.>) and the lack of events/challenges. Aeria definitely needs some growing up to do and, when I make my own company, I will be sure to show my employees that companies such as JOYMAX, Aeria, Nexon, and Gaia are bad examples(at least in the past if they do grow up to be legit companies).

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  109. When I first saw the chance to work as a freelancer translator/editor for Aeria games, I was pumped up! Skill wise I am qualified. Now all I have to do is complete the translation test (1 more problem left) fill out what may be my first resume and cover letter, come up with a manageable salary, and hopefully I get hired, With an aplomb sang-froid, let us strive forth with doubt!

    ...

    After reading the comments and mostly the replies, I'm starting to reconsider even applying for Aeria Games. Though I haven't nor know anyone personally who has been banned yet, perhaps we can also change for the not just businesslike ethical improvement, but just ethically evolved overall from the inside. After all, an admirable person within a corrupt judicial system saves them by their skins while just a shady federal investigator ruins the rest of the team. I hope to help ensure that GM Superman won't be the only decent and just/fair GM/GS.

    Whether or not I get hired, in prayer of hope, Jesus Christ, (I apologize for bringing religion here) may you and those being represented succeed. And if I do, pray that companies like these can and will be transformed from the inside.

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    Replies
    1. Superman does not even work for Aeria, since it's been sold to ProsiebenSatv1 effective April 1, 2014. And GSs are not employees, they are just players that volunteer and they don't have any power to ban. Some can mute and some can moderate the forum, that's it.

      Delete
    2. Oh! well then....hm. Quick question: (I know I could just search this up, yet I'd rather not) If GM = game master, then what does GS = ?. From reading some of the posts on this blog, I thought GS stood for game sisters. Also, I know you said `Superman does not even work for Aeria...sold to ProsiebenSatv1...` so out of curiosity, is he still an employee or is he no longer working for them?

      Delete
  110. I am also currently playing Aura Kingdom, the second Aeria game I've played, right after Grand Fantasia (hated GF, had terrible plot conventions and grammar and atrociously boring). What kept me going for Aura Kingdom was the surprisingly to me, good setup and somewhat of a deep plot. Remember, good sentence structure and grammar along with having some form of logic pays. Yet, will that be enough to keep me going?

    May I make a suggestion for your TOS? The GM/GS may only ban/delete your account if they have amble and concrete evidence of the accused breaching the terms of contract. Likewise, a customer may only sue and only up to the actual damage if they can prove with solid evidence of the GM/GS breaching of their own TOS, Both sides must present their case to a neutral third party, and let sense decide.

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  111. Not to be rude but I read your post and I think this is why you were banned. buying those cards would breach the TOS in any mmo game.

    "5.8 The User is prohibited from selling, purchasing, renting, leasing, offering, accepting, disseminating or copying virtual items or virtual currency within and/or outside the games - in whatever form – to third parties unless expressly permitted by the game rules. A system provided by the game or by Aeria Games to trade virtual items and virtual currency of the game, constitutes such an exception. In this case, the transfer of virtual items or virtual currency from one user to the other is only permitted, if the transfer takes place – no matter if within or outside the game – without consideration in exchange or if the consideration consists solely of virtual items or virtual currency of the same game and these are transferred within the game itself by a function provided by the game. The acquisition of virtual currency and virtual items against consideration in any form other than virtual currency and virtual items of the same game is expressly prohibited. If the User trades or exchange virtual currency or virtual items in a large-scale without a comparable value obtained within the game, then it is assumed that the User violates this § 5.8. The User is entitled to provide counter-evidence."
    http://www.aeriagames.com/policy/terms#5

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    Replies
    1. I'll break it down a little bit more.

      "The User is prohibited from selling, purchasing, renting, leasing, offering, accepting, disseminating or copying virtual items or virtual currency within and/or outside the games"

      "- in whatever form – to third parties unless expressly permitted by the game rules."

      "A system provided by the game or by Aeria Games to trade virtual items and virtual currency of the game, constitutes such an exception"

      " the transfer of virtual items or virtual currency from one user to the other is only permitted, if the transfer takes place – no matter if within or outside the game –"

      "are transferred within the game itself by a function provided by the game."

      You tied your noose and hung yourself when you reported him, considering buying ap cards that way is against TOS

      Delete
    2. This post still exists: https://www.aeriagames.com/forums/en/viewtopic.php?t=615357 Lots of players buy ap codes with in-game currency, it is still permitted, just not endorsed or supported if it goes wrong.

      Delete
  112. if u play grand fantasia and be a crafter and made 100k a week, u really need purchase ap or just wait a 1-2 week for a ban notice " gold buying " comes to ur mail
    7 crafter got dat with 2 of em well known in game

    a friend spend 900 dollar for ap, 2 days later ban for gold buying lol

    they should include on their TOS " Success without AP is major violation and we will ban you "

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  113. Man! Well Same Here xD Doing The Same Things o3o But Thanks To You Guys -^^- I'll Never Let My G Reach 17-18k... Thank God I've Seen This Posts And Comments Early u.u

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  114. I know right, I was banned from GF, an account with a very high level character, didn't break the rules, they didn't even send me an email or explaination, they ignored my tickets and emails, so I guess it was something personal, which is pathetic, Aeria's GM staff is pathetic.

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  115. o-o its funny tho i been playing for 5 years and this hasn't happened to me and im not a AP buyer o-o

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  116. i got scamm by Aeria also!! i was purchased 5500 AP from my paypal ... but you know what! my account got suspended right after i buy it! And its said that

    "Your account has been placed on temporary hold (Suspension) for purchases. For security purposes, please contact us immediately at: http://www.aeriagames.com/contact/billing and select the issue type 'My account has been place on temporary hold for security purposes'.

    I already contact them but till now they still didnt read my complain.
    >>>> http://prntscr.com/7lwt9r <<<<

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  117. I was playing on Aura Kingdom and 2 days ago my aeria account got suspended with no reason. I try to check on my e-mail if there got any notice about my account suspended but I see none.
    After that i sent them a ban appeal ticket regarding my issue and they replied it.
    This is what they says:

    "Hello __________

    Thank you for replying to us regarding your account suspension.
    Your account has been suspended due to third party selling.
    Due to privacy policies in place we cannot disclose who reported you nor which GM took action on your account. The ban will not be lifted.
    Before you play any game it is your responsibility to read the Terms of Service and Rules to ensure you do not break any rules or violate the ToS."

    I never purchased anything with the third party seller nor selling gold and the only i made a purchased is through aeria alone for AP with MOL. Whats more they never sent me any notice about getting a temporary ban nor permanent ban. I give them some explanation regarding my problem and this is what they reply back to me:

    "dear _________, Please contact the Echo of Soul team to discuss this matter
    further.
    If you have any further questions, please feel free to contact us. Regards,Aura
    Kingdom US Community Support."

    I have no idea on why they ask me to contact Echo of Soul team and why not Aura Kingdom instead since the only aeria game that I've been playing was Aura Kingdom alone. Now i feel like they never read or bother on what I wrote to them.

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  118. and see their latest gayness of 2016 ... they removed even the 3 boxes 500 euro in AVA survival ... what a lame whore life .. if they want to make the game only "pay to play" i tell them they are mistaken: first of all; AVA is korean software, this said the whore aeria doesn't own a nail in it, all reserved rights are for korean artists who designed the game, a game sadly stolen by those thrifty beggars of Aeria who don't even know how to program a simple 3D app. what a misery, stealing the work of masters to earn illegal money.
    i remember, a lawyer, a friend of mine said: "trying to make money from something you don't own is illegal"
    aeria wants to make money from AVA something they don't own, that's definitely illegal.
    add to this, european server in Germany is run by racist german motherfuckers who disable people accounts without a reason. FUCK RACIST GERMANS
    well, if you remember the time a few years ago when AVA was fun, a lot of rewards, a lot of euro, now you will be disappointed by the fact that hundreds of players don't even have money to repair their guns. what a lame whore Aeria.
    my personal advice: never buy their AP coins of shit, if they sell you colored guns that's to buy new sport cars and new houses, while your father struggles to bring food on table. never give money to those Aeria motherfuckers.
    FUCH YOUR MOTHER AERIA. I WOULD JACKHAMMER YOUR SISTER AND CONTINUE MY WAY TO THE PUSSY OF YOUR MOTHER BEFORE ENDING UP IN THE WHOLE OF YOUR AUNT, ALL THIS WHILE YOUR GAY FATHER HAPPILY WATCHES.
    set AVA free and let people play in peace, we don't want to buy anything from you.
    FUCK YOUR MOTHER

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  119. and see their latest gayness of 2016 ... they removed even the 3 boxes 500 euro in AVA survival ... what a lame whore life .. if they want to make the game only "pay to play" i tell them they are mistaken: first of all; AVA is korean software, this said the whore aeria doesn't own a nail in it, all reserved rights are for korean artists who designed the game, a game sadly stolen by those thrifty beggars of Aeria who don't even know how to program a simple 3D app. what a misery, stealing the work of masters to earn illegal money.
    i remember, a lawyer, a friend of mine said: "trying to make money from something you don't own is illegal"
    aeria wants to make money from AVA something they don't own, that's definitely illegal.
    add to this, european server in Germany is run by racist german motherfuckers who disable people accounts without a reason. FUCK RACIST GERMANS
    well, if you remember the time a few years ago when AVA was fun, a lot of rewards, a lot of euro, now you will be disappointed by the fact that hundreds of players don't even have money to repair their guns. what a lame whore Aeria.
    my personal advice: never buy their AP coins of shit, if they sell you colored guns that's to buy new sport cars and new houses, while your father struggles to bring food on table. never give money to those Aeria motherfuckers.
    FUCH YOUR MOTHER AERIA. I WOULD JACKHAMMER YOUR SISTER AND CONTINUE MY WAY TO THE PUSSY OF YOUR MOTHER BEFORE ENDING UP IN THE HOLE OF YOUR AUNT, ALL THIS WHILE YOUR GAY FATHER HAPPILY WATCHES.
    set AVA free and let people play in peace, we don't want to buy anything from you.
    FUCK YOUR MOTHER

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  120. i cant log in for 3weeks when i got my cashop items in 4days of playing by selling items i got on the free eden crystal they give. i use it in the altar and sell my 30 slot backpack by 60k gold. zzzzzzz

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  121. So So.. Did your ban get lifted??

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  122. Crooked company disable drops and say its a gliche to sell items
    for cash.

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  123. I hate Aeria Game, I buy for 75$ Canadian dollars for stuff and I receive only one time the thing I order when I write to the GM they say that is a chance of receving an item !

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  124. legit fuck areia i lost both my accounts along with all my gears and so on they wanted a ip from 3 years ago to get my account back... for one leave the fking accounts alone along with passwords i cld send u guys my last password and all i know that no one tried to log into my account so y put a lock on the pass...... and make ppl contact u guys i think you do it on purpose

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  125. spent hundreds, broke ToS, ran bots, they gave no fucks. cussed out one GM and permabanned.
    you're right, they're just like a bunch of arrogant grade-schoolers who think they deserve respect without earning it. for the record if I ever see that GM at an event I'm going to stab them.
    oh hey and fuck you bro for making me do some bullshit captcha. have a good one

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